CANCELLATION POLICY

Bell Global Express

Effective Date: 19 November 2023

Last Updated: 9 November 2026

1. Introduction

Bell Global Express is committed to providing customers with a convenient and reliable shopping experience.

This Cancellation Policy outlines the terms and procedures for cancelling orders placed through the Bell Global Express website and mobile applications.

It explains when customers may cancel orders, circumstances under which sellers or Bell Global Express may cancel orders, and how payments and refunds are handled.

By using our platform and placing an order, you agree to the provisions of this policy, subject to applicable consumer protection laws.

2. Customer Order Cancellation

Customers may request cancellation of an order if it has not yet been dispatched or handed over to delivery personnel.

Cancellation requests may be considered under circumstances such as:

1. The customer placed an order by mistake.
2. The customer selected the wrong product or quantity.
3. The customer wishes to change the delivery address before dispatch.
4. The customer no longer requires the product.
5. The customer wishes to make changes to an order before processing.

Customers are encouraged to submit cancellation requests as soon as possible through the Bell Global Express website, mobile application, or customer support channels.

3. Cancellation After Order Processing

Once an order has been accepted by the seller and processing has commenced, cancellation may be subject to the seller's approval and the current order status.

Orders that have already been dispatched or handed over to delivery personnel may not be eligible for standard cancellation.

However, customers may still contact our support team for assistance.

Where cancellation is no longer possible, customers may be able to use the applicable return and refund procedures, subject to their statutory rights.

4. How to Cancel an Order

Customers who wish to cancel an order should follow these steps:

1. Log in to their Bell Global Express account.
2. Locate the relevant order in their order history.
3. Check the current order status.
4. Use the cancellation option where available, or contact customer support.
5. Provide the order number and reason for cancellation.
6. Wait for confirmation that the cancellation request has been reviewed.

Submitting a cancellation request does not automatically mean the order has been cancelled. Customers should wait for confirmation from the platform.

5. Seller-Initiated Cancellations

A seller may request cancellation of an order under certain circumstances, including:

1. The product is out of stock.
2. The product is no longer available.
3. A pricing or listing error has occurred.
4. The seller is unable to fulfil the order.
5. Other legitimate operational circumstances prevent fulfilment.

Where a seller cancels a paid order, the customer will be notified and any applicable refund will be processed in accordance with the Bell Global Express Refund and Cancellation Policy.

Sellers are expected to avoid unnecessary cancellations and maintain accurate product availability information.

6. Bell Global Express-Initiated Cancellations

Bell Global Express reserves the right to cancel or reject orders where reasonably necessary, including:

1. Suspected fraudulent transactions.
2. Payment authorization or verification failures.
3. Incorrect product pricing or listing information.
4. Product availability issues.
5. Violations of platform policies.
6. Technical errors affecting order processing.
7. Legal or regulatory requirements.

Where payment has already been collected, applicable refunds will be initiated in accordance with our Refund Policy and applicable laws.

7. Cancellation of Orders Already Dispatched

Orders that have already been dispatched or assigned to delivery personnel may not be cancelled through the standard cancellation process.

Customers who wish to stop an order at this stage should immediately contact customer support.

Bell Global Express will review the request and determine whether the delivery can reasonably be stopped.

If the delivery cannot be stopped, customers may need to follow the applicable return procedure, subject to their legal rights.

8. Payment and Refunds for Cancelled Orders

Where an order is successfully cancelled after payment has been made, eligible refunds will generally be processed through the original payment method where possible.

Refunds may apply in situations including:

1. Customer cancellation approved before dispatch.
2. Seller cancellation due to product unavailability.
3. Cancellation initiated by Bell Global Express.
4. Duplicate or incorrectly processed payments.
5. Other circumstances requiring a refund under applicable law.

The time required for the refund to reflect in the customer's account may depend on the payment provider, bank, or financial institution.

For additional information, customers should refer to our Refund and Cancellation Policy.

9. Failed and Pending Payments

If a customer experiences a failed payment or a pending transaction while placing an order, the customer should verify the transaction status before attempting another payment.

If the customer's account has been debited but the order was not successfully created or confirmed, the customer should contact our support team with the transaction reference.

We will investigate the transaction with the relevant payment provider and facilitate an appropriate resolution.

10. Delivery Charges and Cancellation Fees

Where an order is cancelled before dispatch, applicable delivery charges paid for that order will generally be included in the refund, subject to the circumstances and applicable law.

Where an order has already been dispatched, additional costs may arise from attempted delivery, collection, or return arrangements.

Any cancellation or return-related charges must be disclosed to customers where applicable and must comply with relevant consumer protection laws.

11. Repeated Cancellation and Misuse

Bell Global Express may review accounts associated with repeated suspicious or abusive cancellation activities.

Examples include:

1. Repeatedly placing fraudulent orders.
2. Providing false information to obtain cancellations.
3. Deliberately misusing the order cancellation process.
4. Engaging in activities that disrupt sellers or delivery operations.

Where necessary, Bell Global Express may restrict or suspend accounts involved in such activities, subject to applicable law.

12. Changes to This Cancellation Policy

Bell Global Express reserves the right to amend or update this Cancellation Policy to reflect changes in our business operations, platform functionality, payment arrangements, or applicable legal requirements.

Any updates will be published on our official website with the revised date.

Customers are encouraged to review this policy periodically.

13. Contact Information

For order cancellations, payment enquiries, or assistance with cancellation requests, please contact us:

Company: Bell Global Express

Website: https://bellglobalexpress.com/

Email: support@bellglobalexpress.com

Phone: +234 903 501 5833

Additional Contact: +44 7455 585261

Business Address:

60 Mansel Street, Swansea, SA1 5TF, United Kingdom.

Customers may also submit cancellation requests through the Support Ticket section of our website.

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